Business Streams
COTS Tools Support Technician
| Department: | IT Services – Production |
| Reports to: | COTS Team Lead |
| People Responsibilities: | None |
| Employment Status: | Permanent Full-time |
Overall Functional Objective
The LCH.Clearnet COTS (Commercial Off The Shelf) Tools Support team operates in a challenging multiplatform environment with over 300 users with varying familiarity of the toolsets it provides. The Team provide a number of tools to support primarily the Service Management, Development, Project Management, and Release Management disciplines.
The ideal candidate would be a python/jython programmer with at least 2 years of programming experience who will benefit from intense training in a number of the specific tools with a view to becoming an SME (Subject Matter Expert) for those tools. Additionally there would be training in ITIL, and Configuration, Environment and Release management methodologies. The training programme is designed to ultimately equip the candidate with the ability to develop/enhance, implement and support robust live services.
Key tasks of this role will be:
o Packaging applications in BladeLogic for deployment and auditing
o Maintaining and enhancing the BladeLogic infrastructure
o Support for the BMC ITSM suite
o Support for the BMC Performance Manager (formerly Patrol) infrastructure
This position would suit someone who enjoys being part of a demanding IT environment and has ambition to succeed. The successful candidate must show initiative, be flexible, customer focused and be motivated by a challenge, and above all be motivated by a strong desire to learn new skills.
Required Skills and Experience
Customer Service
Contribute to the development and improvement of the services provided by COTS Tools Support team.
Demonstrate ongoing improvement in LCH.Clearnet business knowledge
Delivery
Able to achieve and deliver tasks, in a demanding IT Environment.
Quality
Assure work is of high quality, and is produced in accordance with the identified procedures.
Decision Making
Report any problems or issues in a timely, accurate, appropriate manner, escalating to the Team Leader.
Communication
Be able to communicate technical issues in a coherent manner
Be able to communicate effectively within all areas of LCH.Clearnet Group
Teamwork
Provide helpful, consistent and reliable assistance to other team members and colleagues in other IT departments.
If you wish to be considered for this position, please click here and complete the online application form, or if you would like further information, please contact careers@lchclearnet.com.
